The Secret to Complaining
Complaining is a big part of the marketplace. Everybody does it. Customers, employees, bosses – there isn’t a single segment of the marketplace that is absent of complaints. Whether it is about a product, person, or process somebody is going to complain about something. In fact, companies dedicate whole divisions to managing complaints. We call it customer service. Christian business is full of complaining too, and that’s perfectly fine.
Some people complain out of selfishness – they simply want to make others feel worse, make themselves feel better, or get something they don’t really deserve. To some people complaining is a social signal that says, “I’m better than you.” This type of complaining doesn’t reflect the fruits of the spirit and I certainly can’t endorse it. But there is another type of complaining that I can endorse…
Contrary to selfish complaining is innovative complaining. This happens when you’ve identified a gap in your environment and been inspired to do something about it. You’ve been blessed with the vision to understand that while a present scenario is not satisfactory, there is a solution somewhere – or at least there should be one. We have another name for innovative complainers: entrepreneurs.
History is full of innovative complainers who took their dissatisfaction and acted upon it. Every great innovation in our history happened because one person was unhappy with something and believed in a better world. Whether it was Albert Einstein or Temple Grandin, these complainers-turned-entrepreneurs recognized what a blessing their complaint was and turned it into a solution. Easier said than done? Not necessarily. Let me tell you a secret.
Every entrepreneur succeeded because they complained to the person who could do something about it. Although that person might not be immediately accessible, or even identifiable, they are out there – and they possess the key to your complaint. If you want a very inspiring example of just what this looks like, I’d highly recommend checking out the movie Temple Grandin.
By taking your complaint to the person that can do something about it, you immediately establish the relationships, resources, and context necessary to developing a solution. The only investor that will like your idea is the one that can do something about it, just like the only person at work that cares about your problem is the one that can access a solution. Talking to anyone else about it is just gossip.
If you’re going to complain, it is imperative that you follow this rule. Anything other than complaining to the person that can do something about it is just a selfish complaint instead of an innovative one. Whether you are inventing the next big thing or simply frustrated with something at the office, you are acting responsibly, and Biblically, by taking it to the person that can do something about it.
Now there is good news buried in our theme of complaining: there is one person who can do something about any problem you have. His name is Jesus Christ. 1 Peter 5:7 says, “Cast all your anxiety on him because he cares for you.” All things are under God’s control (Ephesians 1:22) and he has the sovereign power to do something about your problems – no matter how big or small they are. So if you are struggling with anything in your life, stop complaining and finally take your problem to the one person that can do something about it. There you will find healing and the type of innovative complaining that can completely change your life (literally) forever.